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Shipping informations

All items will be received in the methods time that is requested upon payment unless extreme weather or natural disaster accurse. In this event customers will be informed and addressed accordingly.

Refund, Returns and Cancellation Policies:

We donot issue refunds for the following reasons. We do accept exchanges.

U.S Federal Law prohibits the return of human hair products that have been used. Thus we cannot accept any products that has been used or altered in any way, shape or form. This includes combing, brushing and picking .

We strictly follow these policies with respect to hair returns. Due health precautions, the items must returned in the original and resealable condition. Any item not meeting the above criteria will be refused and returned to the customer at customer's own expense. If the returned merchandise is unsuitable for restacking, it will be held for 5 business days pending customer payment of return shipping charges. If shipping charges are not within this period, the items will disposed of and no credit will be issued to the customer.

We will accept exchanges for a different size or color. Please contact us with your Order ID and one of our team members will help you.

Unclaimed Packages: All unclaimed and returned packages will not be refunded. Instead customer will be issued a store credit valid for 90 days.

Order Cancellation: If you want to cancel your order, please email us immediately. Cancellation of an order must be requested before the order has been dispatched.